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IT Help Desk Support

Chicago, IL

Job ID: 486 - IT - Help Desk Support - Posted 4 days ago

 

Summary
 

Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. 

Duties & Responsibilities 

  • New User Onboarding & Offboarding 
  • Troubleshooting and managing Windows Servers and Active Directory
  • Maintaining Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions for new users
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Ability to use various messages in an event log to affect repairs.
  • On occasions, receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Excellent verbal and written communication skills
  • Possesses strong time-management skills 
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira

Ideal Qualifications & Experience (not required)

  • Accounting / Fintech
  • CCH Products
  • Thompson Reuters products
  • Extron Conference 
  • Quickbooks Administration 
  • Technical writing / documentation 
  • ITSM / ITAM
  • Agile Methodologies 

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 

Employment Type: Full time

Location: Chicago, IL

 

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