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IT Help Desk Support Level 2 (DoD)
San Diego, CA
Job ID: 702 - IT - Help Desk Support - Posted 16 hours ago
Summary
Our client is a leading Managed IT Solutions Company located in San Diego, CA, with a long term government-based DoD contract and is in immediate need of an IT Help Desk Support technician who is comfortable with traveling to various sites throughout the US. After reviewing the below specifications, if you feel you’re a match please apply with the latest version of your resume.
Duties & Responsibilities
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- DOD IAT level II Certification
- CompTIA Security+ or similar
- Experience with network equipment, and surveillance
- Experience with Windows desktop and server operating systems
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of cybersecurity and technology
- Exceptional written and oral communication skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Valid Driver License and ability to drive to customer locations when required.
- US Citizenship required
Employment Type: Full time
Location: San Diego, CA
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