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IT Help Desk Support – Level I

Bellevue, WA

Job ID: 351 - IT - Help Desk Support - Posted 4 months ago

 

Summary

Our client is a leading IT Solutions Company in the Seattle, WA (Bellevue, WA) area.  They are in need of a Helpdesk Support Level I technician.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities

  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure. 
  • Password resets
  • IP Phone setup 
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation 
  • Printer install
  • Assisting onsite technical lead with various IT-related projects. 
  • New User On-boarding

Qualifications & Requirements

  • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. 
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. 
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. 
  • General understanding of software installation
  • General understanding of printer installation 
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.

Employment Type: Full time

Location: Bellevue, WA

 

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