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IT Help Desk Support – Level II

Greensboro, NC

Job ID: 353 - IT - Help Desk Support - Posted 7 months ago

 

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding

Qualifications & Requirements

  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus. 

Employment Type: Full time

Location: Greensboro, NC

 

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