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Job Details

IT Help Desk Support – Level II (MSP)

Santa Clara, CA

Job ID: 552 - IT - Help Desk Support - Posted 3 weeks ago

Summary

Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

Having worked with a Managed Services Provider (MSP) in the past is a MUST!
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
PSA (or Ticketing) software experience (i.e. Autotask)
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow

Employment Type: Full time

Location: Santa Clara, CA